Be365 Privacy Policy — How your information is kept safe

Be365 (https://be365.bid) is a trusted online Sports Betting and gaming platform in Bangladesh. We take our users' privacy seriously. This privacy policy explains in detail what information be365 collects, why it is collected, how it is stored, and the circumstances under which it may be used.

By using the be365 website or mobile app, you automatically agree to this privacy policy. Please read this page carefully. If anything is unclear or you have questions, contact our support team.

This policy applies only to be365's own platform. be365 is not responsible for the privacy practices of any third-party websites or services.

We collect various types of information when you open an account and use our services on be365. This information is used to improve our services and keep your account secure.

Be365 uses the information it collects for the purposes listed below. Each use has a specific and legitimate reason, and we never use your data beyond these defined purposes.

• Account management: To handle registration, login, password resets, and overall account security.
• Transaction Processing: To receive deposits, process withdrawals, and maintain transaction records.
• Identity Verification (KYC): To verify user age and identity, and to prevent money laundering.
• Customer Support: To resolve issues, handle complaints, and maintain communication with you.
• Promotions & Offers: To send you relevant bonuses and offers based on your preferences (you can opt out of this at any time).
• Legal obligations: To comply with directives issued by government or regulatory authorities.
• Platform Improvement: To analyse user experience and improve be365's services.

Be365 retains your information for as long as your account remains active or as needed to provide our services. Even after account closure, certain information may be kept for a defined period.

• Transaction records are typically retained for up to 5 years, as required by financial regulations.
• KYC documents are retained for a minimum of 3 years after account closure.
• Marketing consent data is retained for as long as your consent remains valid.
• Personal data from inactive accounts is scheduled for deletion after 2 years.

Be365 does not generally share your information with third parties. However, in certain limited situations, a restricted amount of data may be shared — and in such cases, we always act in your best interest.

• Payment Processors: Necessary information is shared with payment providers such as Mobile Banking and Nagad to process transactions.
• KYC service provider: Data may be shared with trusted verification agencies as part of the identity verification process.
• Legal authorities: Information may be disclosed in response to court orders, government investigations, or legal obligations.
• Technology Partners: Limited technical data is shared with cloud hosting or cybersecurity service providers — all of whom are bound by confidentiality agreements.

Be365 uses cookies and similar technologies on its website and app to enhance the user experience. Cookies are small text files stored on your device that help recognize you on return visits.

• Essential cookies: These are required to maintain your login session and ensure site security — without them, the site cannot function properly.
• Functional cookies: To remember your preferences, language settings, and other personalization details.
• Analytics Cookies: We collect data on which pages receive the most visits and where issues arise, in order to improve our services.
• Security Cookies: Used to detect fraudulent activity and bots.

You can control or block cookies through your browser settings. However, disabling certain cookies may affect the functionality of some site features.

As a be365 user, you have certain important rights over your own data. We respect these rights and make every effort to act on them as quickly as possible.

Be365 is strictly for users aged 18 and above. We do not knowingly collect information from minors. If a parent or legal guardian discovers that their child has registered an account on be365, they should contact us immediately.

Be365 uses the latest technology and methods to protect your data. Our security systems are regularly updated and reviewed by experts.

• SSL/TLS encryption: All data transfers are secured with 256-bit SSL encryption.
• Data Encryption: Sensitive data is stored on servers in encrypted form.
• Access control: Only authorized personnel are permitted to access data on a need-to-know basis.
• Regular Security Audits: Regular penetration testing is conducted to identify cybersecurity vulnerabilities.
• Firewall & DDoS Protection: Advanced network security measures are in place to protect servers against attacks.
• Staff training: All be365 staff are trained in data protection policies.

That said, no data transmission over the internet is 100% secure. be365 takes every precaution to protect your information, but no system can be entirely risk-free. You are responsible for keeping your password and login credentials safe.

Be365 may update or amend this privacy policy as needed. Whenever a significant change is made, we will post a notice on the website and notify registered users through their accounts.

Each version of the policy displays a "Last Updated" date at the top. Continued use of the platform after any changes constitutes your acceptance of the revised policy. We recommend checking this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with our support team. We will do our best to respond as quickly as possible.